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Member Contacts

Get Help With PEAK

Apply for coverage, make changes to your account, and check the status of an application on the . See our for detailed help with common tasks.

Giải trí cá cược trực tuyếnYou can also download the to keep your information up to date and find a doctor or dentist right from your phone.

If you need help with a technical issue on PEAK, such as password resets, error messages, or problems with navigation you can call, chat or email the PEAK Technical Support Center:

  • Chat: Available 24/7 by clicking Online Assistance at the top of the PEAK site.
  • Email:
  • Call: 1-800-250-7741 Monday-Friday, 7:30 a.m. to 5:15 p.m.

Need help? Did you know you can:


If you still need help:

Get In-Person Help
In Person

To get in-person help please visit your county of residence's Department of Human Services or a local application assistance site.

They can help you with:

  • Applying for Health First Colorado benefits
  • Questions about your benefits and co-payments
  • Questions or issues with bills you may be receiving
Get Help Via Telephone
By Phone

To get help by telephone please call your county of residence's Department of Human Services or a local application assistance site.

Current Health First Colorado (Colorado's Medicaid Program) members have the option to call the Member Contact Center.

Toll Free: 1-800-221-3943 | State Relay: 711 | Fax: 303-866-4411

When you call you will need the member's Health First Colorado ID number, date of birth, and the last 4 digits of the member's Social Security Number.

The Member Contact Center's operational hours are Monday through Friday from 8 a.m. – 4:30 p.m. except during staff meetings on Fridays from 2:30 to 3:30 p.m. and for all state holidays.

New Saturday Hours: We're here to help! If you need help applying for Health First Colorado or Child Health Plan Plus (CHP+), or if you are a current member and need to update your case, call your county human services department Monday through Friday. We've also expanded our member call center hours to help with these questions from 8 a.m. to noon Saturdays by calling 1-800-221-3943 and pressing 1 (or 711 for State Relay).

Get Help Via Email

Chat with an agent by logging in to and selecting "Live chat about health benefits" under Online Assistance in the top menu. Live chat is available Monday through Friday, 12:30 p.m. - 4:30 p.m.

You can also ask a question anytime by logging in to . Select Communications in the left sidebar menu, then click the Ask a Question tab. You will see a response to your question on the Ask a Question page within seven days.


Provider Contacts

If you are a Provider, please see For Our Providers or contact our fiscal agent Gainwell Technologies at 1-844-235-2387 from 7 a.m. to 5 p.m. Monday, Tuesday & Thursday and 10 a.m. to 5 p.m. Wednesday & Friday.


General Contacts

NOTICE: The Department's office at 1570 is currently closed to the public due to COVID-19 concerns. Get more information.

Colorado Department of Health Care Policy & Financing
1570 Grant Street · Denver, CO 80203-1818
Phone: (303) 866-2993 · Fax: (303) 866-4411
Visit HCPF


Help us stop fraud!

Help us stop fraud: Report Provider Fraud or Member Fraud.


Media Inquiries: Contact Marc Williams


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